What does EZ-Merchant do?
EZ-Merchant is a hosted application that allows you to set up an online store to sell your goods. It lets you organize your products, customize your storefront, accept credit card payments, track and respond to orders — without the need or hassle of operating a physical store.
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What doesn't EZ-Merchant do?
EZ-Merchant does not handle any money or ship any packages for you. It does, however, integrate really nicely with services that do such as CanadaPost, FED-EX, USPS, UPS etc.
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How do I install EZ-Merchant?
There is no installation required! We host EZ-Merchant so you don’t have to worry about installing or upgrading any software. You only need a modern web browser such as Internet Explorer, Firefox or Safari and you’re ready to go.
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What do I need in order to start selling?
You need: 1) Something to sell 2)
A way to accept payments from customers 3)
A modern web browser
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Can I use my own domain name with my shop?
Yes, of course you can. If you want to use your own domain name then we will provide you with instruction and assistance in order to update your domain name servers to point to our hosting servers.
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What countries and currencies do you support?
We support nearly all countries and the EZ-Merchant system comes complete with a built-in currency converter that connects directly with an online currency conversion service that is respected in both the banking and financial industries of North America and Europe.
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Do I need to be a designer or programmer to modify my shop?
Not at all! EZ-Merchant is installed with one of our pre-designed templates that you can apply to your shop. You can modify the look and feel using our intuitive drag & drop interface or you can always have us add some unique and creative flair to your designs for you.
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Where can I find help if I need it?
You have 3 hours of included training and support available to you when you need it each year. If you require additional or emergency assistance, you will be billed $20/hour for phone or email support. Additionally, you can answer many questions by clicking on the "help" menu item in your admin panel.
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What method of payment can I take through my shop?
We offer over 20 different payment methods and we are expanding every month. Since upgrades are free with our monthly plans you will always have new payment methods added to your shop. Some of the most popular payment methods are Paypal, Google Checkout, Check/Money Order, 2Checkout, Authorize.net, Moneris eSelect Plus, Bank deposit and many more.
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What is a merchant account?
Every payment made with a credit card involves the transfer of funds to a merchant account, which a merchant holds directly with a bank. The merchant has full responsibility for the transactions that occur with their account, and each bank has its own terms of service to which account-holders must adhere. If you want to accept credit card payments through your EZ-Merchant store, you will need either a merchant account of your own or the services of a third-party payment processor like Paypal.
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What is a payment gateway?
A payment gateway is a service that authorizes credit card payments and processes them securely with a user’s merchant account. Often, a merchant account and payment gateway are set up in one process through the same company.
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What is a "third-party payment processor"?
A third-party processor such as PayPal lets you accept online payments without a merchant account of your own. Instead, they let you use their merchant account under their own terms of service, usually with very little setup required.
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Can I accept funds manually?
Yes, absolutely. You can accept mailed cheques or money orders, direct bank transfers, or perhaps have an option to pay for an order in-store. Just select your manual payment method in the admin panel and an optional set of instructions for your customers, and then your customers will be able to select it like any other payment option.
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What do I do when I get an order?
After you get a new order notification by email, msn messenger, or mobile text message, you would log into your account and check out the details for that order under the "Orders" tab. Then just package up the order, send it to the shipping address provided and mark the order as shipped within EZ-Merchant to keep track of things. If your payment processor is set up to separately authorize and then capture funds, you have control over how much money is transferred after the order is placed and you can follow best online business practices by only completing the transaction when you ship the order.
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How much does EZ-Merchant cost?
EZ-Merchant costs $50.00 CAD per month plus applicable taxes on a 36 month contract. There is a one-time development fee of $100 which covers your first months payment as well. If you decide to cancel service there is a one-time $200 cancellation of service fee within the 36 months of the contract. There are no additional fees, charges, or surprises.
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How can I pay for EZ-Merchant?
We currently offer the following methods of payment for EZ-Merchant:
- Check/Money Order
- Bank deposit/transfer
- Online Email Interac Money Transfer
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How do I get billed for EZ-Merchant?
We are an environmentaly friendly company. You will receive paperless bills in PDF format through your account email address. Accounts must be paid within 10 days of the billing due date.
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How many products can I sell?
You can sell as many or as little number of products as you would like. We start off all accounts with 250 MB of hosting space; however if you require more we can upgrade your account.
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What if I sell products that are different sizes, colours, etc.?
That is not a problem at all! EZ-Merchant has been designed with vursatility in mind. Whether you have 1 product or 1000 that have different sizes, shapes, colours, or styles you can create "product variations" that allow for different pricing structures based on selected variations etc. Product variations are global variables so you enter the variation once and you can reuse it on as many products in your store as you would like...all with the simple click of a button.
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Can I add my own webpages within the EZ-Merchant system?
Absolutely! EZ-Merchant was designed to do more than just ecommerce. The EZ-Merchant system allows you to easily create unlimited webpages with parent and sub-parent levels right from the admin panel. You can add text, images, and media (such as flash) from the admin panel using an interface that looks similar to Microsoft Word (Bold, Center, Choose font, Insert image etc.).
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